This Service Level Agreement (“SLA”) sets out the general terms and conditions under which RED DRM Limited (“RED”, “we”, “us”, “our”) provides corporate driver training, risk management services, and access to our SafetyFirst compliance platform. This agreement is effective upon any client (“you”, “your”, “the customer”) using our services.
By using our services – including in-vehicle training, classroom-based training, event management, and the SafetyFirst platform – you agree to be bound by the terms set out in this SLA. This SLA does not require individual signature and is deemed to be entered into by virtue of service use.
Please note that a separate, standalone Data Processing Agreement (DPA) applies to all data processing activities undertaken as part of service delivery.
RED provides the following core services to customers:
RED may also provide associated services, including licence checking, eLearning, fleet risk scoring, and digital compliance tools. All services are delivered in line with UK regulatory standards and our ISO-certified quality and security frameworks.
RED shall deliver its services with reasonable skill and care, in accordance with professional training standards and applicable laws. Where applicable, RED will:
Customers are responsible for providing accurate information, safe working environments for any on-site activities, and ensuring driver availability and readiness for training sessions.
Customers who use RED’s SafetyFirst platform are granted a non-exclusive, non-transferable right to access the platform for internal business use. Customers must ensure their authorised users comply with all acceptable use terms. RED will maintain platform availability and user support during standard business hours, with planned maintenance windows communicated in advance.
Each client is assigned a dedicated Account Manager responsible for ensuring smooth service delivery, issue resolution, and scheduled account reviews. Queries, feedback, or complaints should be directed to your Account Manager or via info@redtraining.com.
RED issues monthly invoices in arrears for practical and platform-based services, based on usage and onboarded users. Payment terms are 30 days from invoice date unless otherwise agreed. Unpaid invoices may result in service suspension. All rates are agreed separately and do not appear in this document. Clients should refer to their commercial proposal or onboarding documentation.
While RED endeavours to deliver services to the highest standards, our liability is limited to the value of services delivered in the preceding 12 months. RED is not liable for indirect losses, lost profits, or disruptions arising from internet failures, illness of trainers, or circumstances outside of our control.
Platform performance may occasionally be affected by third-party factors (e.g. network outages). RED will take reasonable steps to restore access quickly.
This SLA continues for as long as you use RED’s services. You may stop using the service at any time by providing written notice; billing will cease accordingly. RED reserves the right to update this SLA periodically. Material changes will be posted at [Insert public URL]. Continued use of our services after changes are posted constitutes acceptance.
This agreement is governed by the laws of England and Wales. All disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
