RED Driving School  /  

Terms And Conditions


Terms And Conditions

ABOUT US

RED Driving School is the trading name of RDS Driving Services Limited and shall be referred to throughout these terms of business as RED.

RED engages directly with individual franchised driving instructors, who are self-employed and act in their capacity as franchisees of RED under the terms of a franchise agreement between RED and the instructor.  The contract for driving tuition is solely between you and your instructor.

LEARNER DRIVER – Terms and Conditions

In order to have driving lessons you must:

  • Be aged 17 or older (16 or over if disabled)
  • Hold a driving licence that is valid for the UK (provisional, full or an appropriate foreign licence)

It is your responsibility to provide your instructor with proof that you have a valid licence to drive before the commencement of your first driving lesson.  If you fail to provide this proof, your instructor is entitled to refuse to conduct the driving lesson but may still charge you for such driving lesson

 

PAYING FOR LESSONS

Pre-paying with RED

RED operates its website and its contact centre in order to allow you, the customer, to purchase driving lessons packages with a RED driving instructor. You can pay for driving lessons in advance via one of the following methods:

  • Payment by credit or debit card online at www.go-red.co.uk
  • Payment by credit or debit card by calling RED on 0330 332 2680

As part of its booking service, RED confirm and agree that the following shall apply to all pre-paid bookings:

  • Your funds will be held in a designated Client Account keeping them separate from the trading assets and liabilities of RED;
  • Your funds held in the Client Account will only be used to pay your instructor on a lesson by lesson basis once each lesson has been delivered to you;
  • Payment from your funds to the instructor for lessons delivered will only be made in circumstances where you have not raised a dispute with RED in line with the policy detailed below;
  • Following delivery of each driving lesson, your instructor will confirm to RED that the driving lesson has been delivered and, subsequently, RED will send you an email (to the most recent email address you have provided to RED at the time). The email will detail the name of the instructor, the duration of the driving lesson and the date and time of delivery of the driving lesson. If you disagree with the details in the email, you should contact RED immediately, but in any event within 72 hours of the time and date of the email, to place the transaction in dispute. If you do not dispute the details within the specified time, then the instructor will automatically receive payment from your funds held in the Client Account for the driving lesson delivered.
  • In the event of a query or dispute about any aspect of your driving lessons or your instructor, you should contact RED within the time frame detailed above and we will endeavour to resolve the issue promptly.

 

Paying Your Instructor Directly

You can also pay for lessons by paying your instructor directly without involving RED. Your instructor will confirm which payment methods they can accept. If you pay your instructor directly you should obtain a receipt. RED does not accept any responsibility for any payments you make directly to your instructor.

Refund Policy

RED operates a “No Quibble Refund Guarantee”.  If you decide you no longer wish to have driving lessons through RED, we will refund any funds remaining in your Client Account in line with the refund terms below, without charge.

For security reasons, any refund of your funds will be made back to the card from which the original payment was taken. If for any reason those card details have become invalid before any refund can be made, RED reserves the right to verify the identity of the person requesting the refund and seek verification of the validity of any alternative card or bank account details provided by you.

Our “No Quibble Refund Guarantee” only applies to funds initially paid to RED and held on your behalf in the Client Account.

Any funds paid directly to your instructor are not protected by this guarantee.

Funds paid to RED for prepaid driving lessons to be provided by your instructor must be applied to driving lessons by you within six months of the date of your original payment to RED. You acknowledge that after the expiry of this six month period, you will not be entitled to a refund of any funds not applied to driving lessons or to utilise these funds for booking further driving lessons. If, at any point during this six month period you determine that you do not wish to take any more of your prepaid driving lessons, you are entitled to a refund of the balance of your funds. To request a refund, call RED on 0330 332 2680.

You can only pay for driving lessons via the methods outlined above. You cannot pay for driving lessons via any other method and neither RED nor your instructor accept any liability for monies for lessons paid for by any other method than those outlined above. We do not for example arrange driving lessons through any social media channel or auction site or any other website. Where a partner promotion offers discounted lessons, a promotion code will be provided to enable you to purchase the discounted lessons on our website or through our contact centre.  If you are in any doubt about the validity of any offer you find, online or elsewhere, for driving lessons with a RED instructor, please call RED on 0330 332 2680 for advice.

 

Booking fees

A booking fee of £2.49 (inc VAT) is payable for any lesson package including blocks of cash or gift vouchers purchased though RED. We charge this fee to administer the booking process on your behalf between you and your instructor and to contribute to the cost of administering your funds in the Client Account.

 

REDEEMING PRE-PAID LESSONS

You and your instructor are responsible for agreeing such matters as the timing, location and duration of individual driving lessons.

You must notify your instructor of any matters existing at any time that may affect your ability or entitlement to have driving lessons, for example, but not limited to, any lack, or loss, of a valid driving licence.

Your instructor cannot guarantee that they will be available each time you choose to request a driving lesson. It is your responsibility to agree and confirm the timing of lessons with your instructor.

Driving lesson prices vary throughout the UK and therefore the driving lesson prices quoted to you when you pay are only applicable in the postcode area the driving lesson was purchased for. If you subsequently choose to take a driving lesson in an alternative location, the prevailing driving lesson price in the new area could be different from the original driving lesson price quoted or paid. In such an event, the number of hours of driving lessons purchased will be adjusted up or down to reflect the change in driving lesson price.

The price per hour for driving lessons may change from time to time but other than in the circumstances noted immediately above in respect of a change of area for driving lesson delivery, driving lessons purchased prior to such a change will be delivered at the price originally paid.

Cancellation Policy

You must give at least 48 hours’ notice to your instructor if you wish to cancel or re-arrange a booked driving lesson. Failure to do so may result in your instructor charging you the full amount for that driving lesson.

Any disputed transaction will be promptly and fully investigated by RED. The result of the investigation will be communicated to both parties. No payment from your funds in your Client Account will be made to either party until the investigation has been completed to the satisfaction of RED.

Transferring Prepaid Lessons

You cannot sell or transfer driving lessons which have been purchased in your name to any other person.

 

VOUCHERS – Terms and Conditions

 General

  • Driving lessons are only available to those who hold a driving licence valid in the UK.
  • Your instructor reserves the right to refuse to provide you with driving lessons or to cancel any driving lessons you have booked, if you fail to provide proof of an appropriate licence prior to your first driving lesson.
  • RED does not guarantee that a specific instructor, vehicle, or driving lesson time will be available.
  • Always keep the voucher in a safe place as it cannot be re-issued if lost or damaged.
  • The voucher is valid until the date shown and must be redeemed by that date.
  • The voucher has no cash value.
  • The voucher is non-refundable.

Gift Vouchers

  • With gift voucher purchases the number of driving lessons stated on the voucher are guaranteed only in the postcode stated on the voucher. Driving lessons taken in a different area may result in less than the stated number of driving lessons being available.
  • Gift vouchers are subject to availability and instructor coverage in your area.
  • Gift vouchers are for the individual named on the voucher and are not transferable.

Cash Vouchers

  • Cash vouchers provide a cash value towards driving lessons through RED only.
  • Cash vouchers can only be purchased online at www.go-red.co.uk.
  • Cash vouchers can only be redeemed online at www.go-red.co.uk.

The voucher promoter is: RDS DRIVING SERVICES LIMITED, Pavilion 6, Coxwold Way, Belasis Technology Park, Billingham, TS23 4EA.

 

Introductory Offers

Introductory offers are only available to new customers with RED.

Only one introductory offer is allowed per customer.

The special 2 for 1 introductory offer comprises a two-hour beginner’s driving lesson. In this beginner’s lesson, you will learn about the controls of the car before progressing to moving off and stopping the vehicle.

In all other introductory offers, the lessons will be structured to meet your needs relevant to your experience.

RED reserves the right to remove or amend any introductory offers at any time. Details of our current offers can be found on our website.

 

Short notice test bookings

A short notice test is when there is two weeks or less from the date of the first planned driving lesson to the booked driving test date. Before making a booking or payment for a short notice test, please be aware of the following terms and conditions:

  • Booking of a Short Notice Test package consists of five hours’ worth of instructor and tuition vehicle time.
  • During the first two hours you will be assessed by your instructor. If after the initial two hour assessment the instructor tells you that you are not ready for an attempt at your driving test, the instructor will not take you to that test.
  • If you need additional tuition prior to the test the instructor will explain this to you. You will need to be available for the time slots your instructor is available should you wish to take these driving lessons. If you cannot take the required hours prior to your test date, the instructor will not be able to take you for test.
  • You will need to pay for five hours of driving lessons prior to the first driving lesson commencing, which is not refundable if the instructor says you are not ready for test. The balance of your funds or hours can however be used for further driving lessons.
  • The Driving and Vehicle Standards Agency stipulate that you need to give three clear working days to cancel your driving test. You may / will lose your Driving and Vehicle Standards Agency test fee if the instructor says you are not ready for your test dependent on the gap between your first driving lesson and the driving test.
  • If you change your mind after you have made a short notice test booking and wish to cancel your booking prior to the first lesson, our standard cancellation and refund terms and conditions apply with a minimum of 48 hours’ notice required prior to the first driving lesson.
  • This offer cannot be taken in conjunction with any other offer.
  • The driving lesson price is at the standard rate for driving lessons in the relevant postcode area.

 

Liability

Your instructor and/or RED are not liable to you for any loss or damage caused where, and to the extent that:

  • There is no breach of a legal duty owed to you by the relevant person or body;
  • Such loss or damage is not a reasonably foreseeable result of such a breach of a legal duty;
  • Any such loss or damage, or increase in the same, results from any breach or omission by you; or
  • Any such loss or damage results from circumstances or matters outside of the reasonable control of the relevant person or body.

Your instructor and/or RED shall not, in any event, be liable for losses relating to any business interests you may have including, without limitation, lost profits, loss of opportunity or business or business interruption.

RED is liable for any loss or damage you may incur which is caused directly as a result of any breach (including negligence) by RED of any legal duty owed by RED to you.

Nothing in these Terms and Conditions will affect any statutory rights you may have as a consumer.

 

Use of personal information

Information about you that you provide to RED and/or your instructor may be used to:

  • Identify you;
  • Help administer, and contact you about improved administration of, any accounts, services and products provided to you;
  • Trace debtors, recover debt, prevent and detect fraud, and to manage your accounts or insurance policies; and check your identity to prevent money laundering unless you give us other satisfactory proof of identity;
  • Carry out marketing analysis and customer profiling (including with transactional information) and create statistical and testing information;
  • Help identify accounts, services and/or products which we feel may be of interest to you. We may do this by automatic means using a scoring system, which uses the information you have provided, any information we hold about you, and information from third party agencies (including credit reference agencies);
  • Contact you in any way (including mail, email, phone, visit, text or multimedia messages) about products and services offered by us and selected partners.
  • Provide information that has been legitimately asked for by legal or regulatory bodies or where we are required to provide it as part of legal proceedings or prospective legal proceedings.
  • We may monitor and record communications with you (including phone conversations and emails) for quality assurance, legal, compliance and training purposes.
  • We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this and may provide this information to fraud prevention agencies and other relevant authorities including the police.
  • Allow our selected partners to contact you about products and services offered by them. They will only contact you in this way if you have previously indicated your consent.

 

WEBSITE – Terms and Conditions

Use of the RED Website

Your use of the RED website is subject to these terms, and by using the RED website you demonstrate your agreement to such terms. If you do not agree to these terms, please do not use the website. You may copy or print pages from this site solely for personal, non-commercial purposes. You may not otherwise use, modify, copy, print, display, reproduce, distribute or publish any information from this site without the express permission of RED. At any time RED may, without notice make changes to this site or to the services or products described in this site. Information on this website may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. RED, may also make improvements and/or changes in the products described in this information at any time without notice.

Copyright

The images, logos and names on this website which identify RED or third parties and their products and services are proprietary marks of RED and/or the relevant third parties.

Disclaimers

Whilst RED has taken care in the preparation of the contents of this website, this website and the information, names, images, pictures, logos, icons regarding or relating to RED, or the products and services of the same (or to third party products and services), are provided on an “as is” basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will RED and/or any partner company be liable (whether in contract or tort (including negligence or breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with use of this website including, without limitation, indirect or consequential losses, loss of business, loss of profit, loss of data, loss of anticipated revenue or special loss.

RED does not represent that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in the website or for any reliance placed by any person on the information.

RED does not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error free, that defects will be corrected or that this website or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.

Links to other websites

Certain (hypertext) links will lead you to websites that are not under the control of RED. When you activate any of these links, you will leave the RED website and as such RED has no control over and will accept no responsibility or liability in respect of, the material on any such other website. By allowing links with third party websites RED does not intend to solicit business or offer any security to any person in any country, directly or indirectly.

Jurisdiction and law

Unless otherwise specified, the products and services described in this website are available only to UK residents (excluding the Channel Islands and Isle of Man). The information on this website is not directed at anyone other than UK residents and applications from others will, unless otherwise stated, not be accepted. RED makes no representation that any product or service referred to on the website are appropriate for use, or available in other locations. The information and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. The phone numbers provided only apply to phone calls made from within the UK.

These Terms and Conditions and any terms and conditions relating to products or services described in this website shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to terms and records of agreements

RED reserve the right to change these terms and conditions at any time by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure that you are aware of the latest terms and conditions. Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions.

We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for on-line, together with any related application form completed and submitted.

Ownership of website

This website belongs to RDS DRIVING SERVICES LIMITED (a wholly owned subsidiary of Driving Success Limited) trading as RED Driving School whose registered address is: Pavilion 6, Coxwold Way, Belasis Technology Park, Billingham, TS23 4EA. Registered in England and Wales 7372476.

CUSTOMER SERVICES

For any customer service enquiries, please email customerservices@go-red.co.uk

RED Driving School  /  

Terms And Conditions