When feedback is given constructively the receiver of the feedback is more likely to listen non defensively and take appropriate action. The receiver of feedback has equal responsibility in creating a comfortable interaction between the giver and receiver.
An important influence technique in giving feedback of any kind is the ability to speak in observation terms versus judgment terms. This important technique is taught using lecture, video, and practice.
Models make it easier for participants to learn “how to” do what they are learning. Because models make it easier, there is a four-step model for how to give constructive feedback and a three-step model for how to give positive feedback. These models are taught and then a robust skills practice with feedback follows. One of the most difficult aspects of giving constructive feedback is anticipating and responding to the receiver’s response. Participants engage in an activity that explores how to handle when the receiver gives a difficult response.
This class finishes with an important but sometimes forgotten skill of how to receive feedback. During an activity called What Would You Say? participants explore appropriate responses to a variety of feedback scenarios.
This course is suitable for Team Leaders, Project Managers, Middle Managers, Supervisors, Executives and Team Members and anyone else who is or will be responsible for managing teams or individuals