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Job Advertisement: Customer Services and Fleet Operations Manager

RED Driving School operates throughout the UK and provides fully maintained training vehicles to more than 1,000 RED Driving Instructor franchisees.

We are seeking an experienced customer services and operations manager to lead a small team that delivers an excellent fleet service to these franchisees.

RED Learner Clio

Main Responsibilities

  • Management of an internal support team, external logistics suppliers and our own body shop and repair facility.
  • Overseeing third party suppliers and providing support in negotiations and service level agreements.
  • Control over budgets and the production of KPI’s and other management reports.
  • Maintenance of up-to-date records and cost analyses of the vehicle fleet.
  • Making recommendations for improvements to the service and cost efficiency of the operation.

About You

  • You will have a very strong customer service orientation and will have commercial leadership experience in a busy B2C office environment.
  • You will be well organised and an excellent communicator.
  • You will be a confident user of Microsoft Excel, Word and PowerPoint.
  • You will be a self-starter and happy in a hands-on environment.

Candidates with an ADI background will understand the high levels of customer service required to be successful in this role.
Fleet management experience would also be advantageous, but commercial and administrative skills are essential.

This is a full time and permanent managerial role at RED that offers a competitive salary and other benefits. The role requires the job holder to be based at our Billingham and Stockton sites for at least 3 days of the week.

Please apply with a CV and covering letter to jobs@go-red.co.uk

 

Job posted Oct 25th 2021